The Scheme is based on self-assessment and site assessment of specific items across six evaluation categories which are:
- Ambience
- Planning, Policies and Procedures
- Customer Service
- Environmental
- On Water facilities and infrastructure
- On Shore facilities and infrastructure
To arrive at the Gold Anchor accreditation a berth holder survey is also conducted. Once the assessor has completed their evaluation and report an accreditation recommendation is put to either TYHA or MIA Gold Anchor Standards Panels for approval. Mystery shopper checks are used during the three year validity period to ensure the accreditation remains valid as well as providing valuable additional information to the marina.
Gold Anchor Self-Assessment
Following the completion of the application form the applying marina is sent the Assessment Booklet for completion and return to TYHA or MIA. The template content is desk reviewed by a Gold Anchor assessor who will also consider other sources of information such as websites and publications. Subject to the marina satisfying the criteria they will be recognized as a Gold Anchor Marina.
Gold Anchor Accreditation – Levels 2, 3, 4, 5
Following the completion of the application form the applying marina is sent the Assessment Booklet for completion and return to TYHA or MIA. A berth holder survey is also completed for customer feedback. The marina will be contacted by a Gold Anchor assessor who will arrange a convenient date to conduct the on-site Gold Anchor assessment. Following the site visit the assessor will prepare a draft report which is shared with the applicant to check for accuracy. Once the report is finalized and any outstanding actions have been completed by the marina, it is then reviewed by the Gold Anchor standards panel and the appropriate accreditation level awarded.
For more information about joining Gold Anchor:
Contact TYHA